Last updated: 7 October 2026
Who is responsible
HEADTOPS LTD is responsible for personal information it receives through support and other correspondence. Company number: 17133001. Registered office: 128 City Road, London, England, EC1V 2NX.
Contact hi@headtops.website or +44 7835 872793 about this notice. The Android app privacy policy is separate.
Using these website files
The supplied website is a static collection of HTML, CSS, JavaScript, and local fonts. Its code does not include analytics, advertising, tracking pixels, embedded third-party media, cookies, local storage, or an account system.
The rehearsal timer, emotion choices, searches, and filters run in your browser. Their state is temporary and is discarded when the page is reloaded or closed. No performance, rating, or search result is sent to HEADTOPS by this code.
The contact form prepares an email draft in your browser. It does not submit a message to a server. If you choose “Open email app”, the recipient, subject, and draft are passed to your chosen email handler. Your message is sent only when you send it from that email service. Your browser or email provider may independently retain information under its own settings and policy.
Support and other correspondence
If you email or call HEADTOPS, the information you provide may include your name, email address or phone number, message content, and technical details you choose to share. It is used to understand your enquiry, respond, troubleshoot, and maintain a relevant record of the conversation.
The intended lawful basis for ordinary enquiries is our legitimate interest in responding to people who contact us and supporting our products. Where processing is needed to take steps you request before a contract, or perform a contract, that basis may apply instead. Information needed to comply with a legal duty is processed under that obligation.
Only provide information needed for your request. Do not send passwords, payment details, or sensitive personal information that is not relevant to the enquiry. We do not use support messages for unsolicited marketing.
Who may handle correspondence
People authorised to respond for HEADTOPS and the email or communications providers used to deliver and store correspondence may handle the information. Information may also be disclosed where required by law or necessary to establish, exercise, or defend legal claims.
The identity and processing locations of the company’s email and any future hosting providers have not been supplied for this local edition. These details, and any international transfer arrangements, must be confirmed before publishing a hosted website. This notice does not promise that all correspondence is processed within the UK.
How long information is kept
Support correspondence is retained only as needed to resolve the enquiry, manage relevant follow-up, or meet applicable obligations. The criteria are whether the issue remains open, whether a later reply or dispute reasonably needs the record, and whether retention is legally required. Information should be removed when those purposes no longer apply.
No numerical support retention period is asserted in this local edition because the company’s operating retention schedule has not been supplied. The owner should confirm that schedule and align the published notice with actual practice.
If this website is hosted online
A hosting provider may process connection information such as IP addresses, request times, requested URLs, and browser details to deliver and secure a hosted website. No hosting provider is configured or identified in these supplied local files.
Before online publication, the company must describe its actual hosting provider, access logging, purposes, lawful basis, retention periods, recipients, and any international transfers. Any additional forms, analytics, embeds, or payment services would also require an updated notice.
Your rights and complaints
Depending on the circumstances, UK data protection law may give you rights to access, correct, or erase personal information, restrict processing, object to processing based on legitimate interests, and receive or transfer certain information. Where processing relies on consent, it can be withdrawn. These rights are subject to applicable conditions and exceptions.
Email hi@headtops.website to make a request. We may need proportionate information to confirm your identity. These rights concern information HEADTOPS holds; local app data can be removed using the controls described in the app privacy policy.
You may also raise a concern with the UK Information Commissioner’s Office through its complaints service. The ICO explains the right to receive privacy information.
Children and correspondence
The website does not create child accounts or track visitors. Please avoid sending unnecessary personal information about children in support requests. A parent, guardian, or teacher can contact us where appropriate.
Changes
This notice should be updated when the website or the company’s handling of personal information changes. The date at the top identifies this edition.